Microtel provides high-speed internet access, fibre installations, network support, and custom infrastructure solutions for homes, businesses, and institutions. We also offer managed IT services and smart connectivity packages.
We currently operate across key regions in South Africa. Availability depends on local infrastructure. Contact us to check coverage in your area or request a site assessment.
You can sign up by visiting our Contact Page or calling our support line. We’ll guide you through package selection, installation scheduling, and activation.
Yes. We design and deploy tailored network solutions including LAN/WAN setups, fibre trenching, wireless access points, and server room installations for businesses and residential estates.
We offer flexible packages based on speed, data volume, and usage type (home, business, or enterprise). Visit our Pricing Page for current plans.
Our technical support includes remote troubleshooting, on-site repairs, network optimization, and 24/7 emergency assistance for contracted clients.
Payments are processed securely via Paystack and other approved methods. You’ll receive monthly invoices or once-off billing depending on your service type
Absolutely. You can request changes to your plan at any time. Adjustments will be reflected in your next billing cycle.
Yes. For business and enterprise clients, we provide SLAs that define uptime guarantees, response times, and support levels.
Our technicians will assess your site, install necessary equipment (e.g., routers, fibre lines), and test connectivity. You’ll receive a service handover document upon completion.
Refunds are issued for prepaid services not delivered due to technical faults on our side. Please refer to our Refund Policy for full details.
You can reach us via: • 📧 Email: support@microtel.co.za • 📞 Phone: +27 86 550 1813 • 🌐 Website: www.microtel.co.za