1. Introduction
Microtel ISP respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your data in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.

2. Information We Collect
We may collect the following types of personal information:
• Full name, contact details, and physical address
• IP address and device information
• Usage data (e.g., browsing activity, service preferences)
• Payment and billing information
• Communications and support queries

3. How We Use Your Information
Your data is used to:
• Provide and manage ISP services
• Process payments and invoices
• Respond to inquiries and technical support requests
• Improve website functionality and user experience
• Comply with legal obligations

4. Sharing of Information
We do not sell your personal data. We may share it with:
• Authorized service providers and technicians
• Payment processors and billing platforms
• Legal authorities when required by law

5. Data Security
We implement industry-standard security measures including:
• SSL encryption
• Firewall protection
• Access controls and regular audits

6. Cookies & Tracking
Our website uses cookies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings.

7. Your Rights
Under POPIA, you have the right to:
• Access your personal data
• Request corrections or deletions
• Object to processing
• Lodge a complaint with the Information Regulator

8. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
9. Updates to This Policy
We may update this policy periodically. Changes will be posted on this page with the revised date.

10. Contact Us
For privacy-related inquiries, please contact:
Email: privacy@microtel.co.za
Phone: +27 86 550 1813