📄 Microtel ISP – Terms and Conditions

Effective Date: 11 September 2025

Welcome to Microtel. By accessing or using our services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Definitions

• “Microtel”, “we”, “us”, “our” refers to Microtel, a registered Internet Service Provider in South Africa.

• “Client”, “you”, “your” refers to any individual or entity using our services.

• “Services” refers to internet access, network support, fibre installations, and related IT services provided by Microtel.

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2. Service Provision

• Microtel will provide internet and network services as per the selected package and availability in your area.

• Service activation is subject to infrastructure readiness and successful installation.

• We reserve the right to modify, suspend, or discontinue services with prior notice for maintenance or upgrades.

3. User Responsibilities

• You agree not to use our services for unlawful, abusive, or harmful activities.

• You are responsible for maintaining the security of your network and devices.

• You must notify us immediately of any unauthorized use or breach.

4. Billing and Payments

• All services are billed monthly or as per the agreed payment schedule.

• Payments must be made via approved channels, including Paystack.

• Late payments may result in service suspension or termination.

5. Refund Policy

• Refunds are only issued for prepaid services not rendered due to technical faults attributable to Microtel.

• No refunds will be issued for user-side issues, misuse, or breach of terms.

• Refund requests must be submitted in writing within 7 days of the incident.

6. Privacy Policy

• We respect your privacy and handle your data in accordance with South African POPIA regulations.

• Personal information is collected only for service delivery, billing, and support.

• We do not sell or share your data with third parties without consent.

7. Service Limitations

• Internet speeds may vary due to network congestion, infrastructure, or third-party limitations.

• Microtel is not liable for downtime caused by external providers, power outages, or force majeure events.

8. Termination

• Either party may terminate the service with 30 days’ written notice.

• Microtel may terminate services immediately for breach of terms, non-payment, or abuse.

9. Intellectual Property

• All content, branding, and materials on our website and platforms are the property of Microtel.

• Unauthorized use, reproduction, or distribution is prohibited.

10. Governing Law

• These Terms are governed by the laws of the Republic of South Africa.

• Any disputes shall be resolved in the appropriate courts within South Africa.

11. Contact Information

For questions or support, please contact:

📧 support@microtel.co.za
📞 +27 86 550 1813
🌐 www.microtel.co.za